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Help Center

I have a question about my order

I have a question about my order

For all your questions related to your order.

Ordering Online

What are the delivery time and shipping costs for my country?

Which payment options are available for the webshop?

How can I place an order online

I would like to order a Dopper bottle in the webshop, but do not seem to be able to order

I would like my VAT code to be on the invoice

I want to add to or change my order

I have not received an order confirmation

Is my data protected by Dopper?

This is how the E-Gift Card works

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Delivery

What is the delivery time?

Can I pick up my order at your office?

Will the delivery costs for my web shop purchase be refunded?

I have not received a track and trace link

DHL / GLS has been at my door, but I was not at home

My parcel was delivered damaged

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Returns & Warranty

How do I return a delivery?

Do I have to pay for returns?

When will my purchase amount for the Dopper be refunded?

Personalization

Which file formats can be uploaded for a customised Dopper bottle?

What is the size of the image on a customized Dopper bottle?

Is it possible to upload my own design for an around print on the cup?

The preview is showing me a white framework, will that be on my customised Dopper bottle?