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Help Center

I have a question about my order

I have a question about my order

Ordering Online

What are the delivery time and shipping costs for my country?

Which payment options are available for the webshop?

How can I place an order online

I would like to order a Dopper bottle in the webshop, but do not seem to be able to order

I would like my VAT code to be on the invoice

I want to add to or change my order

I have not received an order confirmation

Is my data protected by Dopper?

This is how the E-Gift Card works

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Delivery

What is the delivery time?

Can I pick up my order at your office?

Will the delivery costs for my web shop purchase be refunded?

I have not received a track and trace link

DHL / GLS has been at my door, but I was not at home

My parcel was delivered damaged

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Returns & Warranty

How do I return a delivery?

Do I have to pay for returns?

When will my purchase amount for the Dopper be refunded?

Personalization

Which file formats can be uploaded for a customised Dopper bottle?

What is the size of the image on a customized Dopper bottle?

Is it possible to upload my own design for an around print on the cup?

The preview is showing me a white framework, will that be on my customised Dopper bottle?