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      1. Help Center
      2. I have a question about my order
      3. Ordering Online
      • Product information and use
        • Bottle care
        • Features and parts
        • Accessories
        • Sustainability
        • Dopper Water Tap
      • There is something wrong with my Dopper
      • I have a question about my order
        • Ordering Online
        • Delivery
        • Returns & Warranty
        • Personalization
      • About business orders
        • Businesses
        • Retailers
      • About Dopper
      • Contact Customer Service

      I have a question about my order

      For all your questions related to your order.

      Ordering Online

      • What are the delivery time and shipping costs for my country?
      • Which payment options are available for the webshop?
      • How can I place an order online
      • I would like to order a Dopper bottle in the webshop, but do not seem to be able to order
      • I would like my VAT code to be on the invoice
      • I want to add to or change my order
      • I have not received an order confirmation
      • Is my data protected by Dopper?
      • This is how the E-Gift Card works
      See more

      Delivery

      • What is the delivery time?
      • Can I pick up my order at your office?
      • Will the delivery costs for my web shop purchase be refunded?
      • I have not received a track and trace link
      • DHL / GLS has been at my door, but I was not at home
      • My parcel was delivered damaged
      • Dopper is committed to sustainable delivery.
      See more

      Returns & Warranty

      • How do I return a delivery?
      • Do I have to pay for returns?
      • When will my purchase amount for the Dopper be refunded?

      Personalization

      • Which file formats can be uploaded for a customised Dopper bottle?
      • What is the size of the image on a customized Dopper bottle?
      • Is it possible to upload my own design for an around print on the cup?
      • The preview is showing me a white framework, will that be on my customised Dopper bottle?
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